Klient Uniwersal CTI

UNIVERSAL CTI

Extended Computer-Telephony Integration

The UniCTI application is designed to facilitate the integration of computer and telephony networks in companies. The current version stores the company customers' database, capable of identifying incoming and initiating outgoing calls. The new version implements the customer service history documentation, so the application started to evolve towards becoming a fully functional customer management system. It will soon be capable of exchanging documents between the company employees.

In terms of the computer and telephony integration all features of the previous version are still supported. Moreover, the following elements have been added or extended:

telephony - It is now possible to monitor multiple devices concurrently. The user is provided with the real time information on the state of the phones of his associates. The numbers of their currently active outgoing calls are also revealed. This makes it easier to decide about intercepting an unaswered call. Only a single mouse click is enough for performing the call interception. In the current version the program is also capable of monitoring the number of calls waiting in the ACD queue, to which the user is currently logged. This functionality enables the user to adjust the length of the call depending on the number of the waiting calls.
user interface - Programmable function keys have been introduced, allowing to automate frequently used functions such as: redialing, selecting a specific number, logging on and off ACD clients, ACD readiness/working after call. Searching the contacts' database as well as dialing numbers unavailable in the database is now much more faster and convenient.
The UniCTI application is now more tightly integrated with the UniMsg server. The voice and fax mail client has been built in.
The functionality of the built-in text messenger has been extended. In the near future the users of the UniCTI will be able to exchange faxes and any printable documents.
The visual component can be used to integrate with the UniCTI server application. So any computer programmer can implement the integration with the telephone network.

Further information: info@osimatic.pl